E-Commerce Manager

Job description

Who We Are

We are Ninjas in Pyjamas, probably the world's most legendary esports team.

Born in 2000 with Counter-Strike in our blood, we have pioneered the esports scene since its inception. We earned our stripes by competing at the very top level across almost a dozen game titles and we never lose — we only win or learn.

Our vision is to bring gaming culture to a world without boundaries.

What You’ll Do

  • Create engaging, SEO effective and informative product listings for Shopify and Google

  • Customer service up-keeping

  • Update stock and inventory across all platforms

  • Maintain the website updated with the latest information

  • Keep up to date and constantly provide ideas to optimize fan journey

  • Report on sales performance on a biweekly basis

  • Provide feedback on what products should be in the forefront

  • Follow up, check and ensure on shipping with the 3PL company

  • Manage internal orders

  • Create engaging campaigns along with the Head of E-commerce to increase sales

  • Curate, grow and engage with customers to drive sales

  • Manage the newsletter with customer segmentation and implement strategies to drive sales and growth of the database

Job requirements

Who You Are

  • You are driven and passionate about e-commerce

  • You have experience with customer service

  • You have a passion for project management

  • You are excellent in organizing, structuring and prioritizing tasks

  • You have ideally worked in customer facing roles eg. stores

  • You have solid knowledge of basic excel

  • You have some level of knowledge in coding back and front end

  • You are fluent in English

  • You can work independently on identified objectives with minimal guidance.

  • You are a team player at heart and always seek to fight as one (Ninja Style)

  • You strive to get to higher levels and you welcome feedback that helps you grow

What being a Ninja means

Ninjas fight as one — no matter where you come from, who you are and what you look like you are welcome to join our dojo.

Our mission is to keep pioneering the esports industry and bringing it to an ever-broadening audience, and in order to innovate we need people from all walks of life. Yes, even if you’re more into horticulture than gaming in your free time.
The essence of being a Ninja is to expect the unexpected. In game and in the office we bring the energy and vision to be ready for anything at any given moment. That’s why your personal experience, your unique background and your perspectives will help us adapt and bring the Unexpected.